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Privacy Policy — How We Handle Your Information

Open an account and your personal data stays under your control. We collect only what we need to run your wallet, verify withdrawals, and keep your sessions secure.

Data collection tied to account operationsRetention limits you can reviewRequest access or deletion anytime
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ibet99 Privacy Policy — How We Handle Your Information
PRIVACY CONTACT

Reach Us About Data Requests

Submit privacy questions, access requests, or deletion instructions through any of these channels. Our data-protection team reviews each request and confirms your identity before processing changes to keep your account secure.

Team online

Live chat

Open the chat bubble in your account dashboard and select Privacy Request from the topic menu. An agent will verify your identity with your registered phone number or email, then walk you through access, correction, or deletion steps. Most requests close within two business days; cross-border data retrieval may take up to fourteen days.

Email support

Send your request to the support address listed in your account settings, using the email we have on file. Include your account username and a brief description of the data you want to access, correct, or delete. We reply with a verification link; once you confirm, we process the request and send a summary of actions taken.

Account dashboard

Log in and navigate to Settings → Privacy & Data. You will see options to download your transaction history, update contact details, or schedule account deletion. Deletion requests enter a seven-day cooling-off window; cancel anytime during that window to keep your account active. After seven days the deletion becomes permanent and irreversible.

DATA HANDLING

How We Protect and Manage Your Information

Your personal data moves through secure channels and stays encrypted at rest. We limit access to authorized staff who need it for account verification, fraud prevention, or regulatory compliance, and we log…

Collection scope

We collect email, phone number, payment-method identifiers such as Touch 'n Go or GrabPay wallet IDs, device type, IP address, and game-session timestamps. We do not collect browsing history outside our platform, social-media profiles, or biometric data. Collection happens when you register, make a deposit, request a withdrawal, or contact support.

Cookie usage

Session cookies keep you logged in while you switch between live tables, slots, and the sportsbook. Persistent cookies remember your language choice and lobby layout for your next visit. You can delete cookies in your browser settings; doing so will log you out and reset your preferences but will not affect your account balance or transaction history.

Account security

Your password is hashed with industry-standard algorithms and never stored in plaintext. Two-factor authentication via SMS or email adds a second verification layer when you log in from a new device. We flag unusual login patterns, such as multiple countries in one hour, and prompt you to confirm the session before granting access.

Retention periods

Transaction records and withdrawal verifications are kept for the minimum period required by local financial regulations, typically between three and seven years depending on jurisdiction. Account profiles for inactive users are anonymized after two years of no login activity, meaning we strip identifying fields but preserve aggregated statistics for compliance reporting.

Third-party sharing

We share your payment identifiers with the processor that clears your Touch 'n Go, GrabPay, Boost or FPX deposit, and we send your session token to game studios so they can load your balance and history in their lobby. We do not share your data with advertisers, data brokers, or social networks unless you explicitly opt in to a co-branded promotion.

Your rights

You may request a machine-readable copy of all personal data we hold, ask us to correct inaccurate records, withdraw consent for marketing messages, or delete your account and associated data. Regulatory obligations may require us to retain certain transaction logs even after account deletion; we will explain any retention that survives deletion when you submit your request.

Your Data Questions Answered

Players in Shah Alam and across Malaysia ask us how we handle personal information, how long we keep it, and how to exercise data rights. These answers cover the most common privacy scenarios.

We collect your email address, phone number, and the payment-method identifier you use for deposits, such as your Touch 'n Go or GrabPay wallet reference. We also log your device type, IP address, and the timestamp of each login to detect suspicious activity and comply with regional regulations.

Transaction records, including deposits, withdrawals, and game rounds, are retained for the period mandated by local financial regulators. In Malaysia this is typically five years from the date of the transaction. Once that period expires and no active dispute exists, we anonymize or delete the record.

Yes. Log in to your account dashboard, go to Settings → Privacy & Data, and click Request Data Export. We will prepare a JSON file containing your profile details, transaction log, game history, and support messages, then email you a download link within seventy-two hours.

We share your payment identifier with the processor that clears your deposit, and we send your session token to game studios so they can display your balance and history. We do not sell your data to advertisers or data brokers. Marketing partnerships require your explicit opt-in consent before any data is shared.

Navigate to Settings → Privacy & Data in your dashboard and select Delete Account. The request enters a seven-day cooling-off period during which you can cancel. After seven days, we permanently delete your profile, preferences, and non-regulated data. Transaction logs required by law are anonymized but retained for compliance.

Session cookies keep you logged in while you browse the lobby; persistent cookies remember your language and layout preferences. You can disable cookies in your browser settings, but doing so will log you out after each session and reset your preferences. Your account balance and transaction history remain unaffected.

Use the live chat in your dashboard or email the support address shown in Settings. Explain your concern and provide your registered email or phone number for identity verification. We investigate complaints within five business days and send a written response with the steps we took to resolve the issue.

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